STOP tools

What is the STOP tool?

The "Stop" tool is a new security mechanism integrated into the Fast Bank mobile application and Online Banking, which enables customers to self-restrict transactions. It is designed to prevent potential fraud in the digital space and to fight against it effectively.

How to use the STOP tool?

A separate "Stop" button is available on the main page of the mobile application. When clicked, you are presented with two choices:

• "Stop" – allows you to selectively block specific services or logical groups (loans, deposits, accounts, transfers, payments, etc.).
• "Stop All" – completely blocks all remote operations.

Important: After confirming the blocking instruction, the selected services become unavailable within a maximum of 60 seconds. For legal entities and Sole Proprietors (the action is available to the Director/Individual holding the Owner role), the restriction automatically applies to all users of the company simultaneously.

What does the blocking include and what does it NOT apply to?

The list of services subject to blocking includes:

• Credit operations (gold-collateralized loans, credit lines/overdrafts, FastUp loan, etc.).
• Deposits (early termination or partial reduction of a deposit).
• Card operations and payments (online/E-commerce purchases, card ordering/reissuance).
• Money transfers (FastSend/ArcaPay, transfers to account/card, SWIFT, bulk transfers).
• Utility, state, and other payments.
• Security (adding/removing new users, registering a new device/application).

Restrictions DO NOT apply to:

• Transactions carried out in a physical environment (ATMs, POS terminals).
• Tokenized transactions performed via phone through a POS terminal.
• Calculation of interest on deposits (interest continues to accrue as usual).
• The right to manage your funds at a branch: you always retain this right.

Security rules for unblocking

Unblocking can only be carried out by the customer and at their request, in the following ways:

• Remotely (from the app or online banking): an unblocking request can be submitted 24 hours after the block. The services will be unblocked only after passing additional FaceID biometric identification.
• If you need immediate unblocking of services, it can be done exclusively by physically visiting a Bank branch and undergoing the appropriate identity verification.

Notification settings

In the "Notification Settings" section of the application, you can independently choose your preferred notification method (SMS, email, or push). The system will automatically inform you about every block, unblock, and final confirmation.

Attention: If you have lost your phone or suspect that your data has become accessible to other persons, you can immediately call the Bank's Contact Center at +374 10 510 000, and based on your call, our employees will urgently activate the "Stop All Services" restriction.