Customer Rights - Fast Bank

Dear Customer

You have the right to receive information about "Fast Bank" CJSC established by Article 20 (3), Article 43 (2) of the RA Law "On Banks and Banking Activities," and Article 16 of the RA Law "On Securities Market," copies of the information defined by Article 120 (1) of Article 126. There is no charge for providing this information.

The Bank provides the above information within 3 (three) business days after receiving the written application of any person (if there is no other time specified in the application).

The information is provided in the manner indicated in the application, and in the absence of such indication, in the manner in which the application was received.

The Bank sets the rate charged for printed information of the Bank's non-financial services provided to customers upon demand.

The written request may be submitted in the following ways:

Personally։ to Bank Head Office or any branch

Via post: G. Hovsepyan 32/6 street, Nork-Marash, Yerevan, 0047, RA, "Fast Bank" CJSC

Via e-mail։ [email protected]

The review and reply procedure for the applications, complaints, and suggestions provided by the customer, is regulated by the "Customer Complaints Management Procedure"

Application for submission of complaint-claim by an individual custumer

Application for submission of complaint-claim by a legal ent. -private etn. Customer

What to do if you have an appeal

Notification

According to y the RA Law “On Financial System Mediator” if an individual is not satisfied with the response to a complaint-demand, s/he has the right to apply to the Financial System Mediator, as well as to protect his/her rights in a court of law, to apply to the Central Bank or an arbitration tribunal if there is an arbitration agreement.
According to y the RA Law “On Financial System Mediator,” in case the individual entrepreneur and/or legal entity is not satisfied with the response to the complaint-demand, s/he has the right to apply to the Financial System Mediator if at the time of applying, s/he is considered a subject of micro-business according to the Tax Code of the Republic of Armenia (excepted Organizations provided on RA Law “On Financial System Mediator”), as well as to protect their rights in a court of law, to apply to the Central Bank or an arbitration tribunal if there is an arbitration agreement.
"Fast Bank" CJSC signed an agreement on waiving the right to dispute the decisions of the Financial System Mediator. By this agreement, the Bank has waived the right to dispute in court the decisions made by the Financial System Mediator against the Bank which include property claims not exceeding the amount of 250 000 AMD or the equivalent foreign currency and claims not exceeding the transaction amount of 500 000 AMD or the equivalent foreign currency.